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Leaders Sharing Best Practices

The Government of Abu Dhabi hosted an Excellence Forum, on the 3rd and 4th of November 2010. This was a two day gathering where Best Practice Experiences in driving quality into public services were shared. Approximately 800 delegates attended the two day event, representing leadership teams from all sectors of the economy.

Themes for Best Practices shared were:

Please click on the link to read excerpts:

  1. Building Excellence Momentum
  2. Engaging Staff
  3. Customer/ Citizen Focus
  4. Positive Momentum through Results
  5. Innovative Thinking
  6. Formulating a Vision
  7. Systems and processes

Speakers included:

  1. Joan Brennan
    Vice president of Quality and Performance Excellence at AtlantiCare
    (2009 Baldridge Winner)
  2. Paddy McIntyre
    Chief Executive Northern Ireland Housing Executive
    (2009 UK Excellence Award Winner)
  3. William Benson
    Chief Executive of Tunbridge Wells Council
  4. Paul Evans
    Director of Business Excellence at Liverpool John Moores University
    (UK Excellence Award winners in 2008 and EFQM Excellence Award Finalists in 2009)
  5. Kevin Dodd
    Chief Executive of Wakefield and District Housing
  6. Claire Sykes
    Regional Liaison Officer for South Yorkshire Police

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